Methodology PDF Print E-mail

A User-Friendly Approach to Training.

The cornerstones of HP Solutions' trademark “human touch” approach to training are:

  • Achieving a thorough understanding of our clients’ business processes and objectives;
  • Displaying technical competence;
  • Providing a relaxed classroom atmosphere;
  • Engaging students through appropriate presentation style and course materials.
  • Other professional strengths are:
  • Solid leadership and presentation skills;
  • Strong classroom management skills;
  • A multi-disciplined approach to learning, balancing demonstrations and hands-on training, analogies and exercises that link directly to real work and reinforce retention;
  • Ability to work within a client’s budget, timeframe and location constraints and deliver on tight turnarounds.

We understand that training is not a one-time event, but a process that involves setting and meeting specific goals and objectives, as well as measuring progress. We begin by working closely with our clients to understand how they work, what they want to achieve and what end users need to learn in order to meet the objectives.

This discovery process helps us develop a “day-in-the-life”- based curriculum that links the system’s functionality directly to the end user’s business processes and job requirements.

HP Solutions has aligned much of its training methodology to generally accepted best practices and standards of end-user training.

Our best practices include:

  • Developing role-based “day-in-the-life” training;
  • Using a mix of training methods;
  • Preparing managers to use the application and support their employees;
  • Planning for advanced and/or ongoing training;
  • Providing modules for new hire training;
  • Measuring progress against pre-established objectives;
  • Recommending action plans to enhance performance on an ongoing basis.